This infographic and report reveal the findings from our latest analysis of more than $14B/£10.7B in online consumer transactions globally from January 1, 2019 –January 11, 2020.
Throughout 2019 retailers strived to meet consumers’ ever-elevated demands for a better shopping experience by getting the right products into their customers’ hands fast and free. However, retailers struggled to find a way to deliver a competitive customer experience and grow profitably. All the while, top retailers used powerful insights and definitive new metrics to avoid blunt action, thoughtfully automate, win profitable new customers and keep the customers most likely to meet their CLV thresholds loyal.
Metric categories in the analysis include: