INTERNET RETAILER: High-spending customers can many times come out flat or even negative on profitability

Despite retailers increasing their advertising budgets, new customer acquisition decreased by 11%, DynamicAction says. The analysis is based on more[...]

CHAIN STORE AGE: Retailers shift delivery priorities

An 8% increase in free shipping highlights a shift in retailers’ strategies to emphasize customer experience to remain competitive. Despite this[...]

WWD: As Retailers Focus on ”Customer Experience,’ Most Profitable Shoppers Ignored

For brands and retailers to stay relevant and protect profit margins, it is imperative to act at pace, constantly strive to understand the most[...]

RETAIL WEEK: How will AI impact your job?

As AI becomes central to many retail functions, technology will become a “quasi-colleague” in its own right – which means the IT and technology team[...]

WWD: Consumer Preferences Reshaping Retail Landscape